Frequently Asked Questions
Everything you need to know about your Albasha order.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and vacuum-sealing techniques to ensure all perishable items arrive at your doorstep in peak condition.
What is the typical delivery timeframe for an order?
Standard shipping usually takes 3-5 business days, while express options are available for 1-2 day delivery depending on your location.
Do you offer international shipping for your specialty items?
Currently, we ship within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are your products certified Halal or Kosher?
The majority of our Albasha selection is certified Halal. Please check the individual product descriptions for specific certification badges and dietary information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.