Returns & Exchanges
At Albasha, we take pride in the quality of our authentic food products and want you to be completely satisfied with every purchase. Due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect within 48 hours of delivery.
Contact Support
Reach out to our customer service team within 48 hours of receiving your order to report any issues with quality or accuracy.
Provide Documentation
Please include your order number and clear photographs of the damaged or incorrect food items along with the original packaging.
Verification Process
Our quality assurance team will review your request and confirm eligibility for a refund or a replacement shipment.
Resolution
Once approved, we will either issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing